Terms of use of the web shop

GENERAL TERMS

The holder of all rights to the internet domain www.pepelceramics.hr is Wild silk Ltd. By using the Web Shop Pepelceramics service and all associated pages on the domain www.pepelceramics.com, it is considered that consumers are aware of these Terms of Purchase at all times (hereinafter: Conditions), and to fully understand and accept them. These Terms and Conditions apply to the rights and obligations relating to the purchase of products through the Web Shop Pepelceramics (hereinafter Web Shop), and the rights and obligations arising from the conclusion of the Distance Selling Agreement (hereinafter: the Agreement) between consumers as end customers and Web Shop, are considered an integral part of such contracts. The provider of the internet sales service through the Web Shop is Wild silk d.o.o., Trg Petra Petričića 1, 10000 Zagreb, Croatia, OIB: 16389151173
Users of the site are instructed to familiarize themselves with the Terms of Sale before making a purchase, and to check them regularly, in order to be aware of their rights and obligations. Wild silk d.o.o. reserves the right to change these Terms without prior notice, and will not be liable for any possible consequences arising from such changes. These changes take effect upon publication on this website.

Wild silk d.o.o. reserves the right to terminate the service and change the content as well as other services and subpages that are an integral part of the Web Shop at any time without prior notice and will not be responsible for any possible consequences arising from such changes. These changes take effect upon publication on this website. Likewise, Wild silk d.o.o. reserves the right to change, limit or terminate the Web Shop service at any time without prior notice, including in part or in whole or in part, restrict access as well as the provision of certain services to users who violate the provisions of these Terms and General Terms of Use.
Use of Web Shop services is approved exclusively for adults. The use and use of the Web Shop by minors is not allowed, and parents and / or guardians are obliged to take care of it, otherwise they assume all rights and obligations arising from such use, and Wild silk d.o.o. is not responsible for the possible consequences of such use. That is, the purchase and sale of products on offer on the domain pepelceramics.hr in the name and on behalf of minors or completely incapable persons can be concluded only by their legal representatives, and partially able-bodied persons can enter into a contract only with the consent of their legal representative.
Web Shop (ie Wild silk d.o.o.) completely disclaims any responsibility for the accuracy and / or completeness of all information and content contained in the domain www.pepelceramics. Web Shop reserves the right to make errors in the description and image of the product.
*** The images of the products on the Web Shop are appropriate for the listed product, but the color may differ in hue depending on how the monitor is set on which the customer views the images, and the customer cannot advertise such products on this basis. Web pepelceramics.com will endeavor to publish accurate and current information on the Website, but assumes no responsibility for its accuracy or completeness.

Online shopping through ‘Web shop’

Conclusion and termination of the sale agreement

These Terms and the individual terms of sale indicated with information on certain products represent the offer of Wild silk doo, for the conclusion of the Agreement, and the user as the Buyer by his registration, ordering or otherwise determined by these Terms accepts them. users and Wild silk doo and in accordance with the terms of sale set forth in these Terms.
By registering in the Web Shop, the user agrees that Web Shop for the purpose of promoting the service and products may notify him by e-mail about changes or additions to the content of pages, discounts, promotions, products or changes in the service.
The purpose of the Agreement is to purchase the selected product through the Web Shop with payment of the appropriate fee (price) of the product and the associated price of the delivery service of the same product. The contract is concluded by means of remote communication (Contract concluded at a distance) through: internet orders in the Web Shop, printed promotional messages with the purchase order and telephone with human mediation. After the successful registration (correctly filled in all required data), a notification of successful registration will be sent to the user’s e-mail. Products that can be purchased are advertised on the domain www.pepelceramics.com, and with each product there is information about the product specification, price. The price and delivery conditions are listed in the section of the same name.

All product prices on the website www.pepelceramics.com include VAT.
The contract enters into force and is binding from the moment the user accepts the offer of Wild silk d.o.o. by selecting a payment and completing the order as a registered user of the webshop.
In the process of registering or creating an account, the user is obliged to choose the name or name under which he will provide services and choose a security password and provide a valid e-mail address. All information required to register or create an account must be true, and the use or use of other people’s data is expressly prohibited.
The registration or account is created for one person only and it is not allowed to communicate registration or account information to third parties. The user is obliged to keep information about his security password and user account. It is not allowed to use someone else’s registration or user account.
For violating the provisions of the Terms of this chapter, Wild silk d.o.o. reserves the right, in its sole discretion, to terminate the user’s registration or user account, without obligation to compensate the user for any cost or damage.

The Agreement enters into force when the user accepts the offer to enter into such an Agreement. The contract for the sale of products between the Buyer and Wild silk d.o.o. it is concluded at the time of payment for the product.
On the occasion of concluding the Agreement, the user will be electronically enabled to view and / or send an e-mail to the e-mail address containing: confirmation of the Agreement, or pre-contractual notice from Article 57, paragraph 1 of the Consumer Protection Act (OG 41/14 ), these Conditions, and the notice on the right of the user to unilaterally terminate the Agreement with the form for unilateral termination of the Agreement referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.
The User / Buyer may unilaterally terminate the Agreement within 14 (fourteen) days without giving a reason. According to Art. 79, paragraph 1 of the Consumer Protection Act (OG 41/14), the user is not entitled to unilateral termination of the Contract if the service is fully fulfilled, and the fulfillment began with his explicit prior consent and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Agreement if his service is fully fulfilled.
In order for the Buyer to be able to exercise the right to unilateral termination of the Agreement, he must notify Wild silk d.o.o. on its decision to unilaterally terminate the Agreement before the deadline by an unequivocal statement sent by mail (to Wild silk doo, Trg Petra Petričića 1, 10000 Zagreb, Croatia) or by e-mail to: martinafranic@gmail.com, stating its name and last name, address, telephone number or e-mail address, order or invoice number, and may use the above written form for unilateral termination of the Agreement. The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the Buyer or a third party designated by the Buyer, who is not the carrier, the goods subject to the Contract are handed over, or in case of service, from the conclusion of the Contract.
If the user unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the date when Wild silk doo, receives the user’s decision to unilaterally terminate the Agreement . The refund will be made in the same way as the user made the payment. In the event that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. He can return the money only after the goods are returned to him undamaged and with the original declaration that was on the product.
The buyer is obliged to hand over the goods or send them to the address Wild silk doo, Trg Petra Petričića 1, 10000 Zagreb, Croatia without undue delay, and in any case no later than 14 (fourteen) days from the day when he sent his decision to Wild silk doo on the unilateral termination of the Agreement. According to the Consumer Protection Act (OG 41/14, Art. 77), the costs of returning goods must be borne independently. The buyer is responsible for any impairment of the goods resulting from the handling of the goods.
If, at the request of the Buyer, the performance of the service started during the term for unilateral termination of the Contract, the Buyer is obliged to pay Wild silk d.o.o., an amount proportional to what was delivered by the time the Buyer notified Wild silk d.o.o. on the unilateral termination of the Agreement. You can fill in and send a copy of the unilateral termination form on our website electronically.

Form for unilateral termination of the contract

Conditions of the purchase process

The basic characteristics of the product (composition, type of packaging, quantity…), prices, special promotions and benefits refer to those that are valid at the time of ordering. The information provided will be provided with each product. The prices of the products are visible in the shopping cart before concluding the order.
All information on the purchase confirmation based on the electronic order will be delivered to the customer’s e-mail address specified in the registration / order procedure or in the shopping cart when entering data when concluding the order. All prices are in euros (EUR). All prices of products and services offered on the website www.pepelceramics.com include VAT.
Wild silk d.o.o. treats selected products in the basket of the registered user as an order, and reserves the right to cancel it for a justifiable reason. In case of order cancellation, Wild silk d.o.o. will inform the user of his / her e-mail address or via the entered contact telephone number, stating the reasons for the above.
If the Buyer does not receive the order confirmation notification, there is a possibility that he has entered his e-mail address incorrectly. In that case the customer can contact Wild silk d.o.o. to the e-mail address martinafranic@gmail.com or to the telephone number +385 99 597 7812 to check whether the order has been received.
At the time of ordering an individual product from the offer, the user / Buyer (in terms of the Consumer Protection Act) by agreeing to the Terms of Purchase confirms that before concluding the contract he received information published on www.pepelceramis.com and its subpages, ie: name, title , OIB and the registered office of the Merchant in the ways in which he can present his objections; information and products offered, and their name, main features as well as the price of the product, information on the cost of delivery of the product; as well as information on the method of payment and the method and deadline of delivery of the product.
Web Shop (Wild silk d.o.o.) is obliged to submit to the user / Customer (in terms of the provisions of the Consumer Protection Act) confirmation of the above content in written or other available durable medium, as soon as possible and at the latest at the time of delivery. By agreeing to these Terms, the User / Buyer agrees that the confirmation of prior notice is sent to him by e-mail to the e-mail address specified as a contact when entering your order.

Payment methods

a) Direct bank transfer (internet banking) – products for which an order has been concluded can be paid through internet banking of any bank in which the possibility of such a method of payment is open. After confirming the order, Web Shop forwards by e-mail all the necessary information to make the payment.

b) Card payment

  • card payment takes place via the CorvusPay payment security system

Price and delivery conditions

  1. The cost of delivery in the Republic of Croatia is a fixed HRK 50.00 for all orders.
  2. The deadline for delivery of products, which are stated to be in stock, in the whole of Croatia is 4 working days from the date of conclusion of the order.
  3. The deadline for delivery of products, which are stated to be in stock, to the Croatian islands is up to 8 working days.
  4. In the event of a change in the delivery deadline or any other important circumstances for the execution of the order, we will notify the customer immediately.


Substitutions, complaints and grievances, and material responsibility

If the customer receives a product he wants to exchange for another product, he can do so by contacting Wild silk d.o.o. on tel. +385 99 597 7812
The ordered products are packed in such a way that they cannot be damaged by the usual handling in transport / delivery. The buyer should inspect the shipment upon collection, and if the package has visible material damage / defects, it is recommended that the buyer refuses to receive it, as there is a possibility that the product within such packaging is damaged. By rejecting the receipt, the delivery service will return the shipment to Wild silk d.o.o., Trg Petra Petričića 1, 10000 Zagreb, Croatia, noting that the shipment contains a defect.
If the Buyer finds material defects in the goods upon receipt, complaints and all other complaints may be made in writing to the e-mail address: martinafranic@gmail.com or orally on the phone number +385 99 597 7812.
In the case of a justified complaint, it is possible to terminate the contract with a refund or replacement of the product. In case of damage and / or defect of the delivered goods, the Buyer may return the item to the above address, so that the complaint is accepted on the basis of physical evidence. If a careful inspection reveals that the product was damaged by intentional / accidental mechanical action, ie tearing of materials, buttons, thread, zippers or other components of the product, which occurred after the product was inspected and sent to the customer, the complaint will be rejected or dispute. In such a case, the material responsibility of the buyer for the purchased product is determined.
Also, it is emphasized that according to Art. 43 of the Consumer Protection Act (OG 41/14), paragraphs 5 and 6, there is a right that, if a material defect in the product occurs within six months from the date of transfer of risk to the Customer (from the date of purchase), and the trader considers that the defect did not exist at that time, the costs of expertise are borne by the trader. If a material defect in the product occurs after six months, but not later than 24 months from the date of transfer of risk to the Buyer / consumer, the costs of expertise shall be borne by the consumer or trader, depending on the outcome of the expertise. The dealer is not responsible for material defects in the product that occur after two years from the purchase of the product.
The product to be advertised must contain the original sewn label of the manufacturer of the goods.

Protection of user / customer data

Web Shop Pepelceramics undertakes to respect the anonymity and privacy of Web Shop users and will use and process the data exclusively for the purpose and purpose specified in these Terms. The Web Shop may collect personal information of the user, such as name, address, OIB, telephone number or e-mail address only if the user voluntarily provides this information to the Web Shop. Web Shop is not responsible on any grounds or for any damage that may occur as a result of improper or unauthorized handling of user data, and if these are not in the domain of Web Shop. If the user suspects unauthorized use of his data, he should inform Wild silk d.o.o. as soon as possible. to the e-mail address: martinafranic@gmail.com.
wild silk d.o.o. will use the mentioned data exclusively for the purpose of fulfilling contractual obligations and the best possible insight and understanding of individual needs and requirements of users as well as better provision of Web Shop services. Web Shop collects and processes user data related to the use of the Web Shop without revealing the identity of the user and / or personal data that enables the disclosure of the identity of the user

Notice on how to file a consumer complaint

In accordance with Art. 8 para. 2 of the Consumer Protection Act (Official Gazette, Nos. 79/07, 125/07 – Ex., 79/09 and 89/09 Ex.) We inform consumers that they may submit a complaint about the quality of our services. in writing to the address: Wild silk doo, Trg Petra Petričića 1, 10000 Zagreb, Croatia or e-mail martinafranic@gmail.com. We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.
On the complaint, it is obligatory to state the name and surname, as well as the address or e-mail for submitting the answer.

Legal information:

Wild silk d.o.o.

Owner: Martina Franić

Headquarters: Trg Petra Petričića 1, 10000 Zagreb, Croatia

OIB: 16389151173

MBO: 04453638

IBAN:

HR8023400091110994206